Buying a luxury scooter is a lot like buying a car. For example, you need to evaluate which model best suits your needs, which color you want, etc. And just like a car, once the vehicle “leaves the lot”, it can no longer be sold as “new”. This is why we strongly encourage test drives, to help ensure that you select the best product for your needs.
Our goal is to serve you, and we feel confident that we are providing the best products in the market. But if within the first 30 days after delivery you are unsatisfied with your luxury scooter, you are welcome to return it to us. Undamaged products are subject to a 15% restocking fee.
If you need to return an item, please review our Return Policy below and then call us at 1-800-767-9377 to obtain a Return Authorization Number and Return Form.
- A Return Authorization must be requested from Stars N Stripes Scooters within 30 calendar days of delivery of the product. No returns will be authorized after 30 calendar days from the date of delivery. Returns received without a Return Authorization Number will not be credited.
- Once a Return Authorization has been received, products must be returned within 10 calendar days.
- Product must be returned with all of their original paperwork, parts and accessories.
- A 15% restocking fee will apply to all authorized returns.
- Products must be returned in new and unused condition – i.e., no scratches, no dents, no dirty/marked tires, or any other indication of usage.
- For a $250 handling fee, you can have Stars N Stripes Scooters pick up the product that you wish to return.
- If you choose to use a commercial carrier to ship the product back to us, we highly recommend that you insure the product for its full retail value to protect against damage that may occur during shipping.
- If a product is returned to the wrong address, Stars N Stripes Scooters reserves the right to charge for any additional shipping fees associated with shipping the product to the correct location.
- Orders cancelled after the product has been shipped are subject to all standard return policies.
- Once your return is received and verified, Stars N Stripes Scooters will issue a refund in the same form of payment as originally used for the purchase. Please allow up to 30 calendar days for your credit to be issued. Delays may be experienced in the case of incomplete returns. Incomplete returns or damaged merchandise may be declined or issued partial credit. The credit issued will be the purchase price less any fees that Stars N Stripes Scooters incurred for the return shipping and any restocking fees that apply.